Refund policy

The short version

You have 30 days to return anything. Items need to be unused and in their original packaging. If something arrived damaged, defective or wrong, we cover return shipping — otherwise you do.

Starting a return

Message us using the chat button on the site within 30 days of receiving your order, with your order number and the items you'd like to return. If you'd rather email, or need to send photos, use support@tidify.ca. We'll reply with instructions.

Please don't send anything back before you hear from us — parcels that arrive without an approved return can't be processed.

Damaged, defective or wrong items

Check your order when it arrives and get in touch straight away if anything is broken, faulty or not what you ordered. Send a photo or short video showing the item in its original packaging so we can see what happened.

We'll cover return shipping and either replace the item or refund it — whichever you prefer.

Changed your mind

That's fine within 30 days, as long as the jars are unused and in their original packaging. You cover return shipping, and we'll refund the item cost once the return arrives and passes inspection. Original shipping isn't refunded.

Exchanges

The fastest route is to return what you have and place a new order for what you want, so you're not waiting for one to clear before the other ships.

Refunds

Once your return arrives we'll inspect it and get back to you either way. Approved refunds go back to your original payment method. Banks usually take a further 5–10 business days to post it.

If your order never arrives

Ontario's Consumer Protection Act lets you cancel an order that hasn't been delivered within 30 days of the promised date. Get in touch and we'll sort it out well before then.